Privacy Policy

1. What We Collect

• Account info: name, email, password.
• Venue details: name, description, location, images (for Hosts).
• Usage data: bookings, messages, IP address, device type.
• Subscription data: payment status, plan type (via Paystack).
• Chat/message content between users.
• Google Maps data (approximate location only).

2. Why We Collect It

• To manage user accounts.
• To enable bookings and discovery.
• To facilitate messaging between Hosts and Guests.
• To send email notifications and updates.
• To monitor analytics and improve the platform.

3. How We Protect Your Data

• Supabase storage with Row Level Security (RLS).
• Authentication via Supabase Auth.
• Data encrypted in transit and at rest.
• Role-based access control for sensitive data.

4. Data Sharing

We do not sell or share your data except in the following cases:

• To process subscriptions via Paystack.
• To send emails via services like Resend or SendGrid.
• For analytics (Google Analytics or Mixpanel).
• When required by law or legal process.

5. Cookie Policy

VenueDash uses cookies and similar technologies to enhance your experience, analyze usage, and provide personalized features. You have full control over which cookies we can use.

5.1 Types of Cookies We Use

5.2 Managing Your Cookie Preferences

You can control your cookie preferences in several ways:

• Use our Cookie Preferences Center to granularly control each category
• Change your browser settings to block or delete cookies
• Withdraw consent at any time (your preferences expire after 12 months)
• Contact us to request cookie data deletion

5.3 Impact of Blocking Cookies

• Essential cookies: Blocking these will prevent login and core functionality
• Analytics cookies: We won't track your usage patterns, but all features remain available
• Functional cookies: Some personalization features may not work optimally

5.4 Third-Party Cookies

VenueDash does not currently use third-party tracking cookies (Google Analytics, Facebook Pixel, etc.). All analytics are processed using our own first-party cookies with your explicit consent.

5.5 Cookie Consent Management

• Consent is freely given and can be withdrawn at any time
• We store your consent choices with timestamps for compliance
• Consent automatically expires after 12 months
• You can modify preferences without affecting essential site functionality

6. Your Rights

You may:

• View or update your profile.
• Request account or data deletion.
• Opt out of marketing communications.

To make a request, contact us at our contact page.

7. Data Retention

We retain your data only as long as necessary to:

• Operate VenueDash effectively.
• Fulfill legal or compliance requirements.
• Improve user experience and service.

8. Children’s Privacy

VenueDash is not intended for users under 18. We do not knowingly collect data from minors.

9. International Users

VenueDash is built for users in South Africa. If you use it from another country, you do so at your own risk.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and will take effect immediately.

11. Contact Us

For questions or requests related to this policy, please reach out via our Contact Page.